What to do if your tools are stolen

Losing equipment is disruptive. Having a simple plan and accurate records can make the next steps easier.

Make sure the scene is safe

If you discover a break-in, avoid disturbing anything unnecessarily and prioritise personal safety. In the UK, use 999 if a crime is happening or someone is in immediate danger; otherwise report through the relevant police service’s non-emergency channels, such as 101 or its online reporting service.

Report what is missing

Provide the police with the location, likely time window, circumstances and descriptions of the missing equipment. Give them serial numbers, photos and distinguishing marks where available. Keep the crime reference number.

Document the damage

Photograph damage to the van, locks, doors or storage area when safe to do so. Make a note of any relevant CCTV, witnesses or access records. Follow instructions from the police about preserving evidence.

Contact your insurer promptly

Check the conditions and deadlines in your policy and contact the insurer. They may ask for proof of ownership, receipts, serial numbers, dates, values and the crime reference number. Requirements and cover vary between policies.

Put together one inventory

A clear list can save repeated back-and-forth. Group missing tools into a report with their make, model, serial number, purchase evidence and photographs. Remember that documenting equipment does not guarantee recovery or insurance payment.

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